Great bag. Truly like promised. Looks smart and is really functional. However, the effort put into getting it was much greater than I'd hoped at that price point. The original order was not available so I was offered a similar finish on the same bag. I agreed to this via the channels provided, and proceeded to receive another four emails requesting the same information over a period of weeks. It was not until I left a review that anyone within the organisation contacted me to check the problem. The reply function on emails just doesn't work, and it's the same email address on the website. It changed the purchase experience from initially being easy, to requiring more effort and frustration than I'd hoped. If had I to do again, I'd find another option that was easier. Hopefully it's isolated and the company has better lines of communication available to future customers. Will likely not buy from them again.
Hi, Jamie! Thank you so much for your review!
This was actually the first time that it happened to us and we sincerely apologize for all the inconvenience caused by this! We did some further research and found out that all of your replies went to our Spam folder which we didn't check before.
Rest assured that our team is now also checking our Spam folder to see if there are any customer emails that were redirected there. We're really, really sorry again for the inconvenience, and we're doing our best so this doesn't happen again. Thank you so much again for giving us a chance!
Made from fantastic quality materials and was packaged neatly and securely. Looking forward to using this bag for years to come!
It needs more pockets but on the outside of the bag, it needs to be bigger, I love it overall it's a great messenger bag. I would pay more for a larger messenger bag.
Leather Messenger Bag | Black | Ray
Very pleased with the quality of the Product