Shipping policy

We ship every order within 2-3 business days from one of our two workshops;

1. Main workshop at Dallas TX, USA:

Orders for small items such as wallets, belts, and other accessories typically ship from this location.

2. Crafting workshop in Ubrique, Spain

International orders (non-USA) and all orders in the bag category generally ship from our Spain workshop. Limited small items like Malcolm also ship from here.

Depending on stock availability, your order may be shipped from both locations.

Transit times vary based on your chosen shipping service, typically ranging from 2-7 days. Shipping upgrade options will be displayed on the checkout page.

For confirmation of your shipment’s origin or if you have any questions or concerns, please contact us at help@pegai.com.

IMPORTANT NOTE: 

International customers are responsible for paying customs fees as determined by the courier once your package reaches your country’s border. If you choose to reject the shipment and decline to pay the customs fees, we may or may not be able to recall the shipment, depending on the circumstances.

If recalling the shipment is possible, any costs incurred during this process will be deducted from your refund. However, if recalling the shipment is not feasible—due to high costs, courier restrictions, or other reasons—then we will not be able to issue a refund. In such cases, we recommend working with the courier company and processing the customs fees to avoid these complications.